EXCHANGES AND RETURNS:
- Returns and exchanges will only be accepted if the item is in brand new condition. Products must have all of its parts, hangtag, plastic protectors and arrive in a box.
- Items eligible for a return or exchange must be within 30 days of delivery.
- Items sent back with signs of wear will be returned to sender.
- Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
- We offer free returns on US orders that consist of two items or less.
- International customers are responsible for all shipping costs to and from our facility. Please reach out to our customer service team to initiate an international return or exchange.
- CLEARANCE, FINAL SALE and CYBER WEEK deals, are not eligible for free returns.
- Customized items cannot be returned or exchanged, but they are still covered by our warranties.
- Items delivered damaged or defective need to be reported to Customer Service via email within the 30-day Return Period with pictures of the suitcase and the shipping box. Any damages and/or defects reported after the 30-day Return Period will be covered under our limited warranty policy. See FAQ for details.
Please reach out to our customer service department at firstname.lastname@example.org or call us toll free 1-844-5546872 with any questions.
I don't have a return label – what should I do?
Easy. Once you contact us and your return is approved you will receive a RMA# along with a shipping label. Products received without the Authorization number will not be processed.
When will I get my refund?
Once we’ve received and processed your return, we will issue your refund to the original payment method within two business days.
Can I exchange my order?
Yes. If you’d like to exchange your DUKAP order for a different size, color or collection, please give us a call at 1-844-5546872.
Can I just request a part ?
Yes. Please email us at email@example.com with your invoice number, images of the problem and a brief message explaining the problem so we can send you the part if you qualify under our terms and warranty conditions
My order arrived damaged, what should I do?
Contact us with pictures of the suitcase (front & back), pictures of the suitcase damage, and pictures of the shipping box (front & back) so we can inspect the damage and ship replacement parts or a replacement, depending on the damage.